iHeartMedia Emergency Operations Center Technician in Cincinnati, Ohio
IHeartMedia is hiring team members for the 24 X 7 Emergency Operations Center in Cincinnati and needs responsible broadcast / technical orientated personnel for full time positions. The EOC NOC is the initial resource for monitoring and troubleshooting broadcast systems and circuits across the enterprise
•Participates in maintaining various types of electronic equipment for optimum transmission and/or broadcast performance with scalability, performance and reliability.
•Assists fellow technicians, and service personnel in the support of software, hardware, and related 3rd party peripheral components, including but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment.
•Tests faulty electronic components and circuits to locate defects and applies knowledge of electronic systems to diagnose causes of malfunction.
•Responds promptly to client needs; troubleshoots problems to ascertain issue and develops solutions in a timely manner.
•Implements planned maintenance support (e.g. installs tools, applies upgrades, etc.) as a preventative/precautionary measure.
•Aligns, adjusts, and calibrates equipment according to specifications.
•Interacts with technical team to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis.
•Maintains internal tools used by the department and records repairs, calibrations and tests.
•May participate in after-hours production/deployment/releases.
•May serve as after-hours support on call rotation for service trouble incidents.
•Can gather and analyze information skillfully
•Experience with the following components: Windows Operating Systems, Remote Access Applications (VNC, Remote Desktop, Team Viewer, etc.), network technologies, systems security, and network monitoring tools
•Have knowledge of network, computer hardware and software troubleshooting
•Previous broadcast experience is a plus
•Knowledge of radio automation systems is a plus
•Proven experience in group problem-solving situations; strong analytical skills
•Independence; ability to work under minimal supervision, independently and/or as a member of a project team
•Stress tolerance, especially when dealing with tight timeframes and difficult and/or emotional client situations
•Ability to multitask and prioritize workload under deadlines in a fast-paced environment; can escalate appropriately
•Compelling detail orientation with strong attention to accuracy and problem solving, following up until issues are resolved.
•Ability to read, and interpret technical documentation, andfollow directions precisely.
•Work varied shifts and have your own transportation.
•Excellent verbal and written skills; ability to communicate at detailed technical level as well as to distill advanced concepts into fundamental principles for teammates; can edit work for spelling and grammar
• Minimum of 5 years of experience in general information technology
• Radio background a plus
• Bachelor’s degree in Computer Science, Technology and/or equivalent experience
• None required
Location: Cincinnati, OH: 8044 Montgomery Road, Suite 650, 45236
Position Type: Regular
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.