iHeartMedia Customer Service Representative in New York City, New York

Customer Service Representative at iHeartRadio

New York City, NY

iHeartRadio, iHeartMedia’s digital radio platform, is the No. 1 all-in-one digital audio service with over a billion downloads; it reached its first 20 million registered users faster than any digital service in Internet history and reached 90 million registered users faster than any other radio or digital music service and even faster than Facebook. The company’s operations include radio broadcasting, online, mobile, digital and social media, live concerts and events, syndication, music research services and independent media representation.

Position Overview

We are seeking a highly intelligent, technical and ambitious individual with a proven track record for excellence to join our Customer Operations family. The successful individual will be a self-starter with a passion for helping others.

Required Skills:

  • Exceptional technical support and troubleshooting skills.
  • Engage with our listeners where ever they engage with us (email, social, app stores, etc)
  • Expert knowledge of iHeartRadio products and services.
  • The ideal candidate will have a ‘can do’ attitude.
  • Ability to identify trending issues and effectively communicate those issues internally.
  • Serve as the Listener advocate here at iHeartRadio.