iHeartMedia Customer Support Representative in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

iHeartRadio

Job Summary:

We are seeking a highly intelligent, technical and ambitious individual with a proven track record for excellence to join our Customer Operations family. The successful individual will be a self-starter with a passion for helping others.

We are seeking a highly intelligent, technical and ambitious individual with a proven track record for excellence to join our Customer Operations family. The successful individual will be a self-starter with a passion for helping others.

Responsibilities:

  • Deliver above and beyond customer service to our listeners through phone, email, social, app stores

  • Champion the needs of the customer by successfully identifying trending issues and feature requests and effectively communicating these with our Product, Marketing, and Engineering teams

  • Maintain expert knowledge of iHeartRadio products and services

  • Help update public and internal facing help knowledgebase

  • Work directly with the Director of Customer Operations to continuously help identify and optimize support processes to both improve the customer experience and increase support efficiency

Required Qualifications & Skills:

  • At least 2-years customer support experience in email and phone

  • Exceptional technical support and troubleshooting skills in Windows/Mac desktop browsers, Mobile (iOS or Android) and exposure to Home Entertainment platforms (Amazon Echo, Smart TVs, Roku, etc.)

  • Excellent verbal and written communication skills, including great listening skills and a strong phone presence

  • Problem-solver with proven analytical and critical thinking skills

  • Must be self-motivated and possess impeccable time management, organizational, and follow through skills - you may often work on small projects while balancing your everyday workload

  • An understanding of what makes for great customer support and advocacy with a focus on achieving outstanding customer satisfaction

Education:

  • Bachelor's degree preferred

Location

New York, NY: 32 Avenue of the Americas, 10013

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx