iHeartMedia Helpdesk/Desktop Support Analyst in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

KATZ Media Group

Job Summary:

This is a terrific opportunity for a PC Analyst/Helpdesk Support position within the Information Technology department at Katz Media. You will work in a fast-paced team environment supporting our Katz Media users as well as Katz Media and iHeartMedia affiliates and Katz Media TV and Radio stations.


  • Receive and log calls for assistance from employees, Affiliates, and station clients via the Helpdesk line or mailbox.

  • Setup, configuration, troubleshooting of hardware and software.

  • Record all requests received in our Helpdesk ticketing system.

  • When possible, resolve requests immediately.

  • Provide deskside support when necessary.

  • Executive level support.

  • Track the progress of requests through to successful completion.

  • Communicate to customers’ information regarding system outages as well as updates on their requests.

  • Communicate any escalation of issues and or problems to proper management.

  • Create documentation when needed.

  • Work on projects within the Helpdesk and within other CIS divisions.


  • Minimum of 2 years Helpdesk experience

  • Must possess a working knowledge of the following:

Microsoft Office, 2010\2013\2016 (Word, Excel, PowerPoint, Outlook)

Windows (7, 8 & 10) desktops and laptops; Mac OS a plus

Active Directory concepts and administration

Microsoft Lync\Skype for Business

Mobile Devices (iPhones & Android)

A\V conference room equipment a plus

Experience with ticketing system (i.e. ServicePro, Service Now, Zendesk, Track it, etc)

  • Must be detail oriented with strong organization skills.

  • Ability to multi-task and prioritize workload.

  • Excellent verbal and written communication skills a must to both the Katz user community and Katz management.

  • Reliable, Flexible, Patient, Approachable.

  • Team Player, self-motivated, creative, goal-oriented.

  • Demonstrate a commitment to a high level of customer service.

  • Work well with other members of the team, respect ideas and contributions from others, maintain self-control in difficult situations, and work well with people at all levels.

  • Must be flexible to work 11a-7p shift occasionally.


New York, NY: 125 West 55th Street, 10019

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx