iHeartMedia Sr Business Relationship Manager in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.


Job Summary:

With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio or television outlet in America. The company owns and operates 858 broadcast radio stations, serving more than 150 markets throughout the U.S. Plus, iHeartRadio - a free, industry-leading, digital music service - gives users instant access to more than 2,000 live radio stations and allows them to create custom stations inspired by favorite artists or songs, anywhere they are.

As a member of the IT business value team, the Business Relationship manager will proactively engage with all levels of leadership within the iHeartMedia organization, with a goal of understanding their business needs, cohesively documenting requirements and facilitating and implementing system, product, and process improvement recommendations. This critical customer facing role assesses technical solutions, communicates needs, objectives and capabilities of each and supports the evaluation and prioritization of the new demand in the IT pipeline. Incumbent will fully project manage approved initiatives, work closely with and communicate effectively to cross-functional entities, and is accountable for bringing projects/recommendations to fruition.

As the Business Relationship Manager, you will:

  • Understand business strategy and objectives as well as products and/or services offered. Act as an advocate for our business stakeholders and users to Technology

  • Partner with all areas of the business to identify opportunities, business processes, functions and procedures that can be enhanced, streamlined or eliminated

  • Collaborate with business stakeholders to understand business needs, gather, document and review requirements and proposed solutions, including impact assessment, gap analysis, project costs, and associated ROI and KPIs.

  • Document as-is business and system processes and work with business leaders to develop improved & streamlined solutions (product, process, organizational) to complex business challenges.

  • Demonstrate superior facilitation and communication skills; capable of interfacing effectively with multiple levels of management across iHeartMedia business units.

  • Facilitate creative and engaging communications, delivering clear, concise information to our partners, customers, vendors and technical team via a variety of formats.

  • Lead requirements gathering/needs assessment sessions to evaluate and document existing business processes and future business needs.

  • Lead, evaluate and fully manage alternative implementation solutions, including buy versus build, and cloud-based SaaS offerings.

  • Create and manage large and simultaneous project plans; ability to decompose projects into manageable tasks, balancing scope, time, cost, quality, and resources while maintaining implementation goals.

  • Lead and facilitate meetings with clear agendas, action items, and outcomes

  • Proactively identify, circumvent, avoid and or resolve issues and problems that create adverse impact on projects.

  • Work both independently and in a team-oriented, collaborative environment.

  • Thrive and quickly execute in an environment of rapid change, minimal structure, and high expectations


  • Bachelor’s Degree, preferably in Information Technology, with at least 5 years’ experience working in a fast-paced, high-change, corporate environment.

  • Minimum 5 years’ experience writing detailed requirements of user needs, business impacts, and system functionality for software development life cycle that are actionable, definable, relevant, measurable, and testable.

  • Education and/or experience in the areas of communications, media, accounting, analytics and project management will be seen as a plus

  • Highly proficient verbal and written communication skills.

  • Excellent organizational skills, with an attention to detail and ability to work on multiple projects simultaneously under tight deadlines

  • Highly focused and self-motivated.

  • Proactive and results-oriented.

  • Ability to effectively solve problems, make decisions and take action, exercising solid independent judgment

  • Ability to quickly develop new approaches to complex problems and convey ideas in a tangible form

  • Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint).

  • Proficiency in cloud software applications (Salesforce.com/CRM systems, Basecamp, Google Docs, Harvest.)

  • Experience with MS Project Server/Project Online is highly desirable.

  • Experience working in an Agile environment.

  • Demonstrated commitment to teamwork and collaboration with diverse groups of people with an ability to receive and provide constructive feedback

  • Uncompromising standards of quality in building and delivering solutions


New York, NY: 125 West 55th Street, 10019

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx