iHeartMedia Technical Sales Operations Support in San Antonio, Texas
Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.
As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.
This position will support the technical applications and platforms that assist our Sales teams in their day to day operations.
The Sales Ops Support Specialist will support the Sales teams across the iHeartMedia portfolio of companies. Responsibilities include providing support for all Sales Operations as well as general technical assistance & guidance on best practice for Sales software and systems. The position will be responsible for resolving issues and managing escalations that are related to supporting the Sales teams. This position will also work with the Salesforce development team to qualify software bugs and enhancement as identified by the end users.
NOTE: This position will support the technical applications and platforms that assist our Sales teams in their day to day operations.
Responsible for understanding & supporting the sales processes & procedures used by iHeartmedia Sales teams; end to end.
Work with Sales leadership to understand and promote the adoption of CRM solution with the Sales teams, as well as reinforcing best practices
User administration tasks, including access management, permission sets, role assignments, etc.
Maintain multiple user roles, security, profiles, and workflow rules in coordination with Sales leadership
Troubleshoot SFDC issues that occur
Support end users on the salesforce.com application
Support end users with all iHeartmedia technical issues related to Sales Operation Applications
Assist with general IT support as necessary to support iHeartmedia Sales teams
Assist in identifying bugs and/or enhancements for development as well as assist in creating user stories
Assist in creating and maintaining all Knowledge Base documentation for Sales Operations Support team, including documentation of processes and best practices
Performs other duties and responsibilities as assigned
Education and Experience:
2-3 years of experience in sales, marketing operations, business analyst and/or financial administration
2-3 years of Salesforce Administration experience, certification preferred
2-3 years of experience with operational support using Salesforce.com
Prior Help Desk experience resolving technical hardware and software issues
Must be experienced Microsoft Office applications, including MS Word, Excel, Power Point and SharePoint
Must be detailed oriented and have strong problem solving skills
Excellent verbal and written communication skills are essential
San Antonio, TX: 20880 Stone Oak Parkway, 78258
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.
Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.
iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.
Click Here To Learn More About Us:
www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx