iHeartMedia IT Executive Support Engineer in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

iHeartMedia

Job Summary:

As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.

The IT Executive Support Engineer will be responsible for providing “White Glove” PC hardware and software support for our local C-Suite Executive users in a mixed Windows and Apple environment. The IT Executive Support Engineer will also manage the user experience on Windows, macOS platforms, phones, tablets, audio video, presentation tools etc.

This candidate will be a member of the local Desktop Support team that provides high quality PC Support for 3 NYC locations.

Job Responsibilities:

  • Provide 24x7 “White Glove” technical support to onsite and remote C-Suite Executives.

  • Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software and audio visual equipment.

  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email (Exchange) servers and audio/visual conferencing systems, applications servers and administrative systems.

  • Coordination and setup of all Audio Visual requirements for all Sr. Executive meetings.

  • Track, record and respond to requests for IT technical support. Technical support will include workstation hardware, application and collaboration software and mobile devices utilizing Windows and Apple operating systems.

  • Deploy PC software fixes, patches, updates for Windows and Apple devices.

  • Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices.

  • Interact with 3rd level IT functional groups and management to ensure solutions are being provided for all escalating tickets.

  • Support IT special projects, office moves, data recovery, hardware and software testing etc.

Qualifications:

  • Minimum of 5 years’ hands-on experience installing, troubleshooting and supporting laptops, PCs, peripherals and business critical applications for C-Suite Executives in large, multi-location, corporate environments via phone, remote control and desk side visits.

  • Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication.

  • Demonstrate an expert level ability to inspire trust with Executive by performing expert technical support and ability to maintain confidentiality.

  • Must be detailed oriented with strong attention to accuracy and problem solving. "Following-up until resolved" skills are a must.

  • Experience researching and supporting new and emerging technologies.

  • Ability to work a flexible work schedule as needed and support 24/7 on call schedule.

  • Experience supporting Audio Visual systems, such as projectors and teleconferencing equipment, and boardroom/conference room support.

  • Experience demonstrating proficiency supporting Windows 7, Windows 10, Apple OSX, MS Outlook/Exchange, MS Office 2016, Office 365, and Microsoft Skype for Business.

  • Experience supporting MAC hardware including iPads/AppleTV/MacBooks,iPhones etc.

  • Experience demonstrating proficiency using Enterprise remote-control software, software distribution tools and device management software.

  • Experience upgrading PC memory, hard drive swap, data transfer, etc.

  • Experience supporting mobile devices utilizing iOS and Android operating systems.

  • Experience with the JAMF Pro administration and implementation.

Education:

  • Bachelor’s degree in Computer Science, Information Technology or related discipline.

Desired Certifications:

  • Microsoft Certified System Administrator (MCSA): Windows 10

  • Apple Certified Mac Technician (ACMT)

  • Microsoft Certified System Engineer (MCSE): Desktop Infrastructure

Location

New York, NY: 125 West 55th Street, 10019

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx