iHeartMedia GSelector & Selector Support Specialist in White Plains, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

iHeartMedia

Job Summary:

Initial contact for technical support for GSelector and Selector products

Background

Every minute of every hour of every day, our software is used by more than 11,000 radio stations, TV music channels, cable companies, satellite music networks and Internet Radio stations worldwide.

For almost 30 years we have been providing support and guidance to the world’s audio and video professionals. The world’s best programmers and engineers come to us when they have problems that need to be solved. No two days are the same around here, so if you like working in a fun, challenging and varied environment you will immediately feel at home at RCS.

For the right candidates we have immediate openings in our White Plains, NY office. We’re offering a competitive salary, benefits, relocation packages, free soda and we’re only a 35-minute train ride to New York City. After proving yourself there are opportunities to grow and become product specialists or move into other departments. An exceptional candidate could even find themselves working from home.

The Customer Experience department’s activities include:

  • Handling support calls, emails and social interactions from customers in the United States and other countries.

  • Working with over 100 colleagues to provide timely and accurate answers on subjects ranging from A-list rotations to AES67, SQL Server Service Packs to Reverse Scheduling.

  • Providing training and consultation to our customers so they succeed with our software and can make great radio, TV, podcasts, audio books etc.

  • Working with development teams to further extend our product’s capabilities.

Who are we looking for?

  • We are looking for people with experience of being a Program Director or Music Director in a Radio or TV Programming environment. You will be an expert in GSelector, Selector and other music scheduling programs. You have a passion for creating expertly curated music logs, in all formats. Knowledge of Zetta, NexGen or Master Control is a plus. An interest in general technology is very helpful and even better if you are bilingual in English and Spanish.

  • Ability to prioritize. You will understand the pressures of working in live radio and television and know what to do when the off-air call comes in.

  • You will have an inquiring mind. Ideally you have demonstrable, well-developed troubleshooting and investigative skills. You will be able to simplify and deconstruct customer reports into their component parts and explore and evaluate them systematically.

Key Responsibilities

  • Document interactions with customers; Provide answers by identifying problems; researching answers; guiding customers through corrective steps.

  • You will work with colleagues to troubleshoot problems in software, hardware, networks and systems; you will be writing up technical documentation that can be passed on to developers to repair defects and deliver enhancements.

  • Participate in and develop customer training programs.

  • Work with customers to improve software system performance by identifying problems and recommending changes.

  • Update your own job knowledge by participating in educational opportunities and maintaining personal networks.

Skills

The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a fundamentally sound knowledge of LAN, WAN, networking technologies, Windows and SQL Server. They should also have strong troubleshooting, follow-up, interpersonal, verbal and written skills.

Location

White Plains, NY: 445 Hamilton Avenue, 7th Floor, 10601

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx